Refund Policy

At SAO Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer refunds or exchanges under the following conditions:

Eligibility for Refunds

Refunds or exchanges are accepted within 7 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.

How to Request a Refund

To request a refund, please contact us at: Email: saonaraaugustin60@gmail.com
Phone: +1 (904) 338-6775 Include your order number and reason for the refund. We will provide instructions for returning your item.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

✨ FAQ – Frequently Asked Questions ✨

Our pieces are carefully crafted from quality wood, beads, and durable finishes, ensuring both style and comfort.

Yes! While many of our products are available as-is, we also offer the option to personalize colors, styles, or details upon request.

Keep your items away from water, perfumes, and excessive heat. Gently clean with a soft cloth to maintain their shine and durability.

Yes, we deliver worldwide. Shipping costs and delivery times vary depending on your location.

Orders usually ship within 3–7 business days. Delivery time depends on your region. You’ll receive tracking details once shipped.

We accept returns/exchanges within 7 days of receiving your order, as long as the item is unused and in its original packaging.

Yes! We provide special gift wrapping options for birthdays, anniversaries, or other special occasions.

What Our Clients Say

Sophie L.

★★★★★

"Absolutely love the quality and fast delivery! The bracelet fits perfectly and I’ve received so many compliments. I can’t wait to buy more pieces—they’re now my favorite accessory!"

James T.

★★★★☆

"Very nice earrings! They arrived quickly, and the finish is excellent. I bought them as a gift, and the person loved them. Definitely worth it for anyone looking for something unique and stylish."

Maria G.

★★★★★

"Best shopping experience I’ve had online! The products are gorgeous, the quality is exceptional, and the packaging was very thoughtful. I already recommended this store to all my friends."

Kevin P.

★★★☆☆

"Good quality but shipping was a little slow. However, the item itself exceeded expectations. I like the design and the material—it looks very elegant and durable."

Isabella R.

★★★★☆

"Nice product, exactly as described. The bracelet feels premium and stylish. I bought it for casual wear and it has quickly become my go-to accessory for both day and night outfits."

Daniel K.

★★★★★

"Excellent customer service and great quality. The bracelet is exactly like the picture and fits comfortably. I love the attention to detail in the design—it’s very classy."

Emily B.

★★★★★

"Wow, I got so many compliments wearing these earrings! The design is unique and eye-catching, and they feel very comfortable to wear throughout the day."

Michael H.

★★★★☆

"Really comfortable, perfect for daily wear. The style is modern yet elegant. I’ve already received several compliments and am planning to buy more for gifts."

Laura W.

★★★★★

"I highly recommend this store to everyone! The bracelets are beautifully made, and the service is top-notch. I feel like I’m getting premium quality at an amazing price."

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Refund Policy

Refund Policy

Eligibility for Refunds

How to Request a Refund

Refund Process

✨ FAQ – Frequently Asked Questions ✨

What Our Clients Say

Refund Policy

Refund Policy

Eligibility for Refunds

How to Request a Refund

Refund Process

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✨ FAQ – Frequently Asked Questions ✨

What Our Clients Say